Refund and Returns Policy
Timing, condition and postage are all set out plainly so that nothing is a surprise later.
The window
Anything unused can come back within 30 days of delivery — email [email protected] first.
Condition we can accept
- Untouched and re-sellable.
- In the packaging it came in, if that packaging is protective.
- Whole — accessories and hardware included.
What we cannot take back
- Anything fitted, used or modified since delivery.
- Products opened past their protective seal.
- Cut-to-length or made-to-order goods.
- Gift cards and final-sale items.
Who pays the return postage
- Sent in error or faulty — we cover the postage both ways.
- Simply not wanted — the return trip is at your cost, and outbound shipping is not refunded.
Refunds
Your money goes back the way it came, within 5–7 business days of us receiving the return.
Confirmation arrives by email at the moment of processing.
Exchanges
There is no formal exchange process. A new order plus a return is faster and does not risk the replacement selling out.
Faulty goods
A defect is not a change of mind, and the 30-day limit does not apply to it. The warranty period does.
Where to send it
Nat's Hardware
576 Wilson Ave, Brooklyn, NY 11207, United States
Phone: (718) 453-4325
Email: [email protected]
Hours: Open Mon–Sat: 09:00–18:00 | Closed Sunday.
Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.