Frequently Asked Questions
These come from the emails and phone calls we get most weeks.
How long will my order take?
Allow 4–9 business days. Packing is 1–2 business days, transit 3–7 business days, and tracking is emailed at dispatch.
How much is shipping?
$8.99 flat, or free once you pass $99.00.
Do you ship outside the United States?
United States only, PO boxes and territories included. Nothing goes overseas.
Can I collect my order from the shop?
No click-and-collect. Come to 576 Wilson Ave, Brooklyn, NY 11207, United States in opening hours (Open Mon–Sat: 09:00–18:00 | Closed Sunday.) to buy over the counter instead.
What can I pay with?
Payment methods: Pay with cards and more, Card, WeChat Pay, Airwallex – Express Checkout, Klarna and Afterpay. The provider handles the card details.
Can I return something?
30 days on unused goods. Our fault means we pay to get it back. Details here.
How quickly are refunds issued?
Inside 5–7 business days of the return arriving. Your card issuer decides how fast it shows.
Can I cancel an order?
Yes. The practical window is around 12 hours during business hours.
Is my card safe?
We do not store or log card numbers. The provider does the processing under PCI DSS.
How do I reach a person?
[email protected] reaches the counter and is answered within 1 business day. The phone is (718) 453-4325.
Still stuck?
Nat's Hardware
576 Wilson Ave, Brooklyn, NY 11207, United States
Phone: (718) 453-4325
Email: [email protected]
Hours: Open Mon–Sat: 09:00–18:00 | Closed Sunday.