Cancellation Policy
We would far rather cancel an order than ship something you no longer want.
- 01Before dispatch
- 02After dispatch
- 03Partial cancellation
- 04When we cancel
- 05Subscriptions and back-orders
- 06Contact
Before dispatch
A message to [email protected] or a call to (718) 453-4325 is enough. Full refund within 5–7 business days if it has not been packed.
In real terms, roughly 12 hours from ordering on a business day.
After dispatch
After the label scans we have no way to stop the parcel. Refuse it or return it.
Refusals are refunded when the parcel returns, minus the original shipping charge if one applied.
Partial cancellation
A single item can be cancelled from a larger order until it is picked; we confirm the revised total first.
When we cancel
When the shop cancels, it refunds in full and says why. No item is ever swapped for a similar one.
Subscriptions and back-orders
There is no subscription product on this site. Back-orders may be cancelled at any time before shipping.
Contact
Nat's Hardware
576 Wilson Ave, Brooklyn, NY 11207, United States
Phone: (718) 453-4325
Email: [email protected]
Hours: Open Mon–Sat: 09:00–18:00 | Closed Sunday.