Privacy Policy
If you never buy anything, Nat's Hardware Plus keeps essentially nothing about you.
The merchant is Nat's Hardware, 576 Wilson Ave, Brooklyn, NY 11207, United States, and privacy enquiries go to [email protected].
What we collect
- Order details — name, shipping and billing address, email, telephone, and the items ordered.
- Account details — only if you create an account: email, a password hash, saved addresses.
- Support messages — whatever you write to us, kept alongside the related order.
- Technical data — IP address, browser type and pages visited, used for security and to keep the site working.
What we never see
We do not see, store or log card numbers. That is entirely the provider’s side of the transaction.
Why we hold it
- To pack, ship and track your order.
- To answer your emails and handle returns and warranty claims.
- To meet tax and accounting obligations, which require sales records to be kept.
- To detect and prevent fraudulent orders.
Who else sees it
We share with the carrier and the payment processor, and with the suppliers who run our site and email. Never with anyone who wants to market to you.
How long we keep it
Order history: seven years. Support threads: two years. Account: until you say otherwise.
Your choices
Access, correction and deletion requests all go to [email protected]. Expect a reply within 1 business day.
Marketing mail is opt-in and every message can be unsubscribed from.
Children
Under-16s are not the audience for this shop, and their data is not knowingly kept.
Contact
Nat's Hardware
576 Wilson Ave, Brooklyn, NY 11207, United States
Phone: (718) 453-4325
Email: [email protected]
Hours: Open Mon–Sat: 09:00–18:00 | Closed Sunday.